Privacy Policy

Depending on your relationship with us, we may collect:

We use your information to:

• Deliver healthcare services
• Coordinate care with your healthcare providers
• Process laboratory and diagnostic testing
• Provide genetic and pharmacogenomic analysis
• Support wellness and longevity programs
• Monitor patient health through RPM and CCM programs
• Improve clinical outcomes
• Personalize care recommendations
• Operate AI-assisted healthcare tools
• Verify identity
• Process payments
• Respond to customer service requests
• Improve our products and services
• Maintain system security
• Comply with legal and regulatory obligations

Our platform may utilize Artificial Intelligence (AI), Machine Learning, and clinical decision support technologies to assist healthcare providers, automate workflows, identify health trends, improve patient engagement, and enhance clinical decision-making.

AI tools are designed to support—not replace—the professional judgment of licensed healthcare providers. Clinical decisions remain the responsibility of qualified medical professionals.

Where appropriate, AI systems operate using de-identified or minimally necessary information consistent with applicable laws and contractual obligations.

When acting as a Covered Entity or Business Associate under the Health Insurance Portability and Accountability Act (HIPAA), we comply with all applicable HIPAA Privacy, Security, and Breach Notification Rules.

We implement administrative, physical, and technical safeguards to protect Protected Health Information.

We may disclose information only when necessary, including:

• Physicians and healthcare providers
• Clinical laboratories
• Hospitals
• Pharmacies
• Insurance companies
• Business Associates
• Technology service providers
• Government agencies when legally required
• Law enforcement when required by law
• Public health authorities

All third parties receiving Protected Health Information must maintain appropriate safeguards and confidentiality obligations. We do not sell personal health information to advertisers or data brokers.

We maintain comprehensive security controls including:

• Encryption in transit and at rest
• Multi-factor authentication
• Role-based access controls
• Continuous monitoring
• Security audits
• Vulnerability testing
• Incident response procedures
• Employee privacy training

Although no system can guarantee absolute security, we continually evaluate and improve our cybersecurity practices.

Depending upon your jurisdiction, you may have the right to:

• Access your information
• Correct inaccurate information
• Request deletion where legally permitted
• Request restrictions on processing
• Receive a copy of your information
• Request data portability
• Withdraw consent where applicable
• Receive an accounting of disclosures
• File a privacy complaint

Requests may be submitted using the contact information below.

Our Services are not directed toward children under the age permitted by applicable law unless authorized by a parent, guardian, or healthcare provider in accordance with applicable regulations.

We retain information only for as long as necessary to:

• Provide healthcare services
• Meet legal obligations
• Comply with regulatory requirements
• Resolve disputes
• Enforce agreements
• Maintain required medical records

Retention periods vary depending upon applicable law.

If information is transferred across international borders, appropriate contractual, legal, and technical safeguards are implemented to protect personal information in accordance with applicable privacy laws.

Our Services may integrate with third-party healthcare systems, laboratories, wearable devices, electronic medical records (EMRs), payment processors, and technology partners.

Each third-party provider maintains its own privacy practices, and users are encouraged to review their respective privacy policies.

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Material changes will be posted on our website with an updated effective date.

If you are receiving healthcare services through HealthIQ Solutions, your Protected Health Information may also be governed by our separate HIPAA Notice of Privacy Practices, which explains in greater detail how medical information may be used and disclosed and outlines your rights under HIPAA.