How It Works
The HealthIQ care delivery model.
We combine clinical staff, connected devices, and a purpose-built technology platform into a single program that lives alongside your practice. The phases below are how we get there — without adding work for your providers or front office.
- Phase 1
Practice Activation
We sit down with your leadership to understand the clinical priorities of your practice and design a remote care program around them — typically launching within a couple of weeks.
- Discovery sessions to map provider workflows, escalation rules, and patient populations
- Brand-aligned patient materials, scripts, and consent documents prepared on your behalf
- Configurable care protocols built around your practice and payer mix
- A signed program guide approved by clinical leadership before any patient is contacted and enrolled
- Phase 2
Eligibility & Enrollment
Our team mines your patient data to identify eligible candidates, then runs a multi-channel enrollment campaign so your providers don't have to contact patients to secure participation approval in the program.
- Chart review and payer cross-check to identify every eligible patient
- Phone, mail, and in-clinic outreach delivered by trained enrollment specialists
- Insurance benefits verification, copay disclosure, and digital consent captured orally or in writing
- Weekly enrollment reporting so clinical leadership always knows where the patient enrollment and participation stands
- Phase 3
Connected Devices, Delivered
Patients receive ready-to-use, cellular-connected monitoring devices at home — no app downloads, no Wi-Fi setup, and no calls to your front desk for tech support.
- FDA-cleared devices selected from 11 qualified manufacturers that offer over 100 devices to address each patients chronic condition
- Pre-paired and pre-activated equipment shipped directly to the patient's residence or LTC facility
- Welcome call to confirm the patient's first transmitted reading and walk patients through program expectations
- HealthIQ owns ongoing supply, replacements, and warranty escalations
- Phase 4
Active Clinical Oversight
Our U.S.-based clinical staff acts as a 24/7 safety net — reviewing daily readings, calling patients, and escalating concerns directly to the treating provider.
- Personalized monthly engagement that builds patient trust and drives medication adherence
- Provider-defined clinical thresholds to notify treating providers of escalating patient vital signs
- Clinical summaries that condense weeks of patient clinical data into existing practices notes
- Documentation from the patients vital measurements along with feedback into the patients EMR to keep charts current
- Phase 5
Reimbursement & Reporting
We deliver clean, audit-ready time logs and CPT-mapped billing files each month so your revenue cycle team can submit claims with confidence.
- Monthly billing packages aligned to RPM, CCM, PCM, BHI, RTM, and APCM codes
- Direct EHR write-back or flat-file export to match your billing workflow
- Audit support, denial review, and payer-specific guidance included
- Optional revenue cycle managment can be provided to the practice at their request
- Phase 6
Long-Term Partnership & Growth
After launch we stay engaged — refreshing enrollment, expanding into additional remote patient programs, and benchmarking your results against the broader HealthIQ network.
- Quarterly business reviews focused on clinical outcomes and revenue performance
- Re-screening of the patient panel as new diagnoses and payer changes occur
- Roadmap to layer additional reimbursable programs as your practice and patient needs change
- Named clinical and account leads who know your team by name
Ready to bring HealthIQ into your practice?
Reach out for a brief conversation about how our care delivery model would fit your patient population and clinical priorities.