Frequently Asked Questions
Frequently Asked Questions
If you have any further questions please contact us immediately
We will prorate your bill according to the day of the switch.
It starts on the day you begin using the HealthIQ system and lasts for 30 days.
Yes (usually). A number of individualized “add-ons” are available. Let us know what you’d like to add to the Basic or Plus plan and we can provide you a quote. The Enterprise plan is another path towards customizing your build and pricing.
Yes, if you are providing billable virtual health services such as CCM or RPM, HealthIQ can provide services for a % of the monthly billable revenue from events tracked in the HealthIQ system.
Yes — HealthIQ is a cloud-based service delivered via web browsers world-wide, and is available to organizations outside of the United States.
Yes, we have many successful partnerships with partner organizations — as well as many purpose built features to support these organizations (e.g. white-labeling for both the provider portal and the optional patient/consumer facing portal)
Yes, HealthIQ will provide a pricing discount for longer term commitments and pre-paid plans.
Yes, if you are based in the United States or otherwise subject to HIPAA. The BAA is incorporated into the Agreement HealthIQ will provide prior to providing you access to the HealthIQ Services. This will protect you from accidentally putting Protected Health Information or “PHI” into the HealthIQ system without a BAA (or international equivalent). If you prefer we are also happy to sign your organization’s BAA.
No. You may choose from month-to-month, 1 year, or 2-year terms.
Yes, we have a popular Managed Device Service to simplify your logistics and costs. You may also acquire devices directly via relationships with device manufacturers. We support 11 device manufacturers — including 3 cellular device providers — so you are never locked in.
Yes. For RPM we can provide a bundled software, devices, and care team offering. For CCM we can provide a bundled software and care team offering. However, we will also support you providing your own care team, and/or own devices (to be utilized with the HealthIQ software system).